Open Internet Disclosure
Cross Wireless d/b/a Bravado Wireless (“Cross”) is committed to providing all of its customers with the best online experience possible. Cross does not inhibit the ability of its customers to access the Internet through its wireless broadband services. Cross permits the use of its broadband services for browsing the Internet (via Cross phones or devices, including Cross home routers), using email, downloading legally permissible content via the Internet, accessing and using corporate email and/or corporate business applications associated with its customers’ places of employment.
Cross allows its customers to choose from several rate plans with different capacity levels. Information on these plans is available on our website at www.Bravadowireless.com. Cross does not block specific applications, or URL’s, impose usage limits to specific sites, or engage in “throttling” to reduce the throughput to specific sites or URL’s. Our wireless voice traffic does share the same bandwidth as our broadband traffic and the voice traffic does take precedence in this shared “pipe”. As a result, at times of heavy usage, customers may experience delays in downloading or upload files or a sluggish experience Web surfing experience.
Cross Wireless provides wireless broadband service using a commercial CDMA, EvDO Rev A network. The equipment is supplied by Ericsson Networks and maintained by Cross. The network switch is located in Warner, Oklahoma.
The typical speed range of broadband service experienced by most customers is 500-1.5Mb downstream and 400-1Mb upstream, with potential speeds of 3.1 downstream and 1.5Mb upstream. Cross Wireless measures its network performance utilizing the following performance measurements and methodology. Using a server located prior to our EVDO data routers allows Cross to detail approximate latency and speeds that are within Cross Wireless controls. We continue to monitor our Packet Data Service Node (PDSN) for network bottlenecks and latency on our access network. Cross believes this approach provides the best approximation of actual speeds and latency for its service. Cross Wireless aggregates all the wireless data traffic at its switch location and then transports that traffic to a downstream provider. Cross Wireless uses MBO as its’ network downstream provider for broadband internet access.
Customers can verify speed using a variety of third-party websites, such as www.broadband.gov (as of November 20, 2011), to measure the provisional speeds of Cross’ broadband service. Such third-party websites are not affiliated with Cross and the company does make any guarantees as to the accuracy of test results obtained through those third-parties. Actual speeds may vary due to area, wireless coverage, compression, among other factors. Cross Wireless has a demonstration kiosk in each of its retail centers that a customer may use to experience typical network performance. Network performance may vary depending on network coverage and device used.
All phones and devices connecting customers to carrier’s network must be provided by Cross, due to network parameters in the device. More information about the specific devices approved for use on Cross’ network can be found at its retail website at www.Bravadowireless.com.
Consumers may access our Pricing and Privacy policies via our website at www.Bravadowireless.com. Consumers may contact our Customer Service Department through the company’s website, by visiting one of our stores, or by calling (918) 686-9999.